These sales terms and conditions apply to all orders made on our website. Didn’t Know I Need This reserves its right to adapt or modify the sales terms and conditions at any point in time, with immediate effect on the orders made from the date of the change.
Our offers for products and prices are valid as long as they are displayed on the website.
This website is defined for end-customers. Consequently, in order to maintain the long-term quality of our offer to end-customers, Didn’t Know I Need This has determined for each order a cap in the number of units of products which can be purchased.
Order validation and electronic signature
Every purchase order click-signed by you constitutes an irrevocable commitment, which can be modified only pursuant to the terms and conditions set out herein. Clicking, along with the identity checks and the protection of messages, is equivalent to an electronic signature. This electronic signature has the same value in-between parties as a hand-written signature.
Didn’t Know I Need This reserves its right to modify its prices at any time, but undertakes that the prices applied will be those in effect at the time of your order, except in cases of typographical errors.
In the event that a Didn’t Know I Need This product is mistakenly listed at an incorrect price, Didn’t Know I Need This reserves the right to refuse or cancel any orders placed for products listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Didn’t Know I Need This shall issue a credit to your credit card account in the amount of the incorrect price.
Means of payment and security
Payment can be made by credit card; payment is carried out via the secured banking networks of our partners; your banking information does not transit via the Didn’t Know I need This website. Your credit card data is encrypted under SSL (Secure Socket Layer) protocol and does not transit openly on the web. Payment is effected directly by the bank. Didn’t Know I Need This does in no event have access to your credit card data and does not retain them on its server. This explains why we ask for your credit card data for each new order on our website.
Your order is registered and validated as soon as payment is accepted by the bank.
However, Didn’t Know I Need This reserves its right to refuse to deliver to a customer, in case he or she would not have fully settled a previous order, or with whom a payment claim would be in process.
Delivery terms and conditions
Didn’t Know I Need This sells its products out of their New Zealand or Australian warehouses, with the transportation costs and risks being borne by the purchaser. Products will be delivered at the delivery address indicated by you as part of the order filling.
Shipment times will vary depending on your location and the mode of shipment selected by you.
Shipment times indicated on the website are averages. Duties may be levied on the purchaser by the customs authorities of the country of delivery.
If the packaging is damaged, torn or opened at the time of delivery, please check the condition of the products. If they have been damaged, you must refuse delivery or make an ad hoc reservation on the delivery confirmation slip (delivery refused: opened or damaged).
Additionally, you should check that the packaged delivered to you corresponds to your purchase order before signing the delivery confirmation slip. You should make handwritten signed reservations if there are anomalies (damaged product, …). This check will be deemed satisfactory if the purchaser or a person authorized by the purchaser has signed the delivery confirmation slip.
Didn’t Know I Need This cannot be held responsible for delays in or the non-execution of the contract in cases of force majeure, including notably partial or general strike of postal services and/or transporters.
The selection and purchase of a product or service are under the customer’s sole responsibility, who will have checked for himself that the product can be freely imported in the country of delivery. Didn’t Know I Need This cannot be held responsible in case the importation of the products is rejected by the authorities or is subject to duties.
Didn’t Know I Need This’s responsibility is limited to non-conform or defective products.
Claims, product returns
“Didn’t Know I Need This” stands behind the products we sell and guarantee that they are brand new, authentic, and in original packaging.
We encourage all clients to contact us if there is an issue with the products received. Credit and debit cards are charged upon completion of the checkout process on Didn’t Know I Need This website. All transactions will appear on your credit card statements as “DKINT” or “Didn’t Know I Need This”.
You must check the conformity of the goods at the time of delivery before signing the delivery confirmation slip. You must make handwritten signed reservations on the delivery confirmation slip in case of any anomaly (damaged product, damage in transit, production defect).
This check will be deemed satisfactory if the purchaser or a person authorised by the purchaser has signed the delivery confirmation slip. Lastly, if the package is returned to us for any of the following reasons: incorrect address, unclaimed after the expiry of the claiming period, or rejected by the consignee at the time of delivery, the costs of forwarding back to us will be at the expense of the customer.
A product qualifies for replacement if:
– it was purchased directly from the website: didntknowineedthis.com;
– It is returned to didntknowineedthis.com for processing|:
Ship the unopened product to:
Didn’t Know I Need This
5 Moncur Place
– didntknowineedthis.com may accept other returns at its sole discretion with prior approval;
ADDITIONAL TERMS OF RETURN POLICY:
– Wholesalers are not authorised to accept returns of didntknowineedthis.com distributed products.
– If requested by didntknowineedthis.com, a customer should email photographs of damaged product for investigation purposes to email@example.com.
– Visible claims should be reported within 3 days of receipt of the product.
– Concealed damages and shortages should be reported within 10 days of delivery.
– Any refunds will be issued at the purchase price paid for the product.
– Where loss, shortage, breakage, leakage, or other damage has occurred in transit, the customer agrees to cooperate fully with didntknowineedthis.com’s effort to establish a claim against the transportation company. Request for credit submitted without appropriate documentation will be denied.
Please call our FREE PHONE (NZ) 0508 96 33 33 or (AUS) 1800 199 860 to speak to a Didn’t Know I Need This representative or email firstname.lastname@example.org.
Please refer to the order number, date of purchase, product bought, your email address and shipping address.
For customers accessing the website in Australia, all prices are in Australian dollars (AUD) and transactions are billed in Australian dollars. For all other customers, prices are stated in New Zealand dollars (NZD) and transactions are billed in New Zealand dollars.