Terms & Conditions


Welcome to Didn't Know I Need This

These terms and conditions outline the rules and regulations for the use of Didn’t Know I Need This’s Website.


Didn’t Know I Need This is located at:

5 Moncur Place, Addington Addington, Christchurch
New Zealand — Canterbury – 8024, New Zealand

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Didn’t Know I Need This’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of a provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of New Zealand. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By using Didn’t Know I Need This’s website you consent to the use of cookies in accordance with Didn’t Know I Need This’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site
to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Didn’t Know I Need This and/or it’s licensors own the intellectual property rights for all material on Didn’t Know I Need This. All intellectual property rights are reserved. You may view and/or print pages from https://www.didntknowineedthis.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from https://www.didntknowineedthis.com
  2. Sell, rent or sub-license material from https://www.didntknowineedthis.com
  3. Reproduce, duplicate or copy material from https://www.didntknowineedthis.com

Redistribute content from Didn’t Know I Need This (unless content is specifically made for redistribution).

User Comments
  1. This Agreement shall begin on the date hereof.
  2. Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. Didn’t Know I Need This does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions Didn’t Know I Need This, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws Didn’t Know I Need This shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
  3. Didn’t Know I Need This reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
  4. You warrant and represent that:
    1. You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
    2. The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary rights of any third party;
    3. The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
    4. The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
  5. You hereby grant to Didn’t Know I Need This a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
  1. The following organizations may link to our Website without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
  1. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
    2. dot.com community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Didn’t Know I Need This and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to contact@didntknowineedthis.com.
Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Website or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Didn’t Know I Need This logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Website, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Sales Terms & Conditions


These sales terms and conditions apply to all orders made on our website. Didn’t Know I Need This reserves its right to adapt or modify the sales terms and conditions at any point in time, with immediate effect on the orders made from the date of the change.


Products availability

Our offers for products and prices are valid as long as they are displayed on the website.

This website is defined for end-customers. Consequently, in order to maintain the long-term quality of our offer to end-customers, Didn’t Know I Need This has determined for each order a cap in the number of units of products which can be purchased.


Order validation and electronic signature

Every purchase order click-signed by you constitutes an irrevocable commitment, which can be modified only pursuant to the terms and conditions set out herein. Clicking, along with the identity checks and the protection of messages, is equivalent to an electronic signature. This electronic signature has the same value in-between parties as a hand-written signature.



Didn’t Know I Need This reserves its right to modify its prices at any time, but undertakes that the prices applied will be those in effect at the time of your order, except in cases of typographical errors.

In the event that a Didn’t Know I Need This product is mistakenly listed at an incorrect price, Didn’t Know I Need This reserves the right to refuse or cancel any orders placed for products listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Didn’t Know I Need This shall issue a credit to your credit card account in the amount of the incorrect price.


Means of payment and security

Payment can be made by credit card; payment is carried out via the secured banking networks of our partners; your banking information does not transit via the Didn’t Know I need This website. Your credit card data is encrypted under SSL (Secure Socket Layer) protocol and does not transit openly on the web. Payment is effected directly by the bank. Didn’t Know I Need This does in no event have access to your credit card data and does not retain them on its server. This explains why we ask for your credit card data for each new order on our website.

Your order is registered and validated as soon as payment is accepted by the bank.

However, Didn’t Know I Need This reserves its right to refuse to deliver to a customer, in case he or she would not have fully settled a previous order, or with whom a payment claim would be in process.


Delivery terms and conditions

Didn’t Know I Need This sells its products out of their New Zealand or Australian warehouses, with the transportation costs and risks being borne by the purchaser. Products will be delivered at the delivery address indicated by you as part of the order filling.

Shipment times will vary depending on your location and the mode of shipment selected by you.

Shipment times indicated on the website are averages. Duties may be levied on the purchaser by the customs authorities of the country of delivery.

If the packaging is damaged, torn or opened at the time of delivery, please check the condition of the products. If they have been damaged, you must refuse delivery or make an ad hoc reservation on the delivery confirmation slip (delivery refused: opened or damaged).

Additionally, you should check that the packaged delivered to you corresponds to your purchase order before signing the delivery confirmation slip. You should make handwritten signed reservations if there are anomalies (damaged product, …). This check will be deemed satisfactory if the purchaser or a person authorized by the purchaser has signed the delivery confirmation slip.



Didn’t Know I Need This cannot be held responsible for delays in or the non-execution of the contract in cases of force majeure, including notably partial or general strike of postal services and/or transporters.

The selection and purchase of a product or service are under the customer’s sole responsibility, who will have checked for himself that the product can be freely imported in the country of delivery. Didn’t Know I Need This cannot be held responsible in case the importation of the products is rejected by the authorities or is subject to duties.

Didn’t Know I Need This’s responsibility is limited to non-conform or defective products.


Claims, product returns

“Didn’t Know I Need This” stands behind the products we sell and guarantee that they are brand new, authentic, and in original packaging.

We encourage all clients to contact us if there is an issue with the products received. Credit and debit cards are charged upon completion of the checkout process on Didn’t Know I Need This website. All transactions will appear on your credit card statements as “DKINT” or “Didn’t Know I Need This”.

You must check the conformity of the goods at the time of delivery before signing the delivery confirmation slip. You must make handwritten signed reservations on the delivery confirmation slip in case of any anomaly (damaged product, damage in transit, production defect).

This check will be deemed satisfactory if the purchaser or a person authorised by the purchaser has signed the delivery confirmation slip. Lastly, if the package is returned to us for any of the following reasons: incorrect address, unclaimed after the expiry of the claiming period, or rejected by the consignee at the time of delivery, the costs of forwarding back to us will be at the expense of the customer.

Replacement Policy

A product qualifies for replacement if:

– it was purchased directly from the website: didntknowineedthis.com;

– It is returned to didntknowineedthis.com for processing|:

Ship the unopened product to:

Didn’t Know I Need This
5 Moncur Place
Christchurch 8024
New Zealand

– didntknowineedthis.com may accept other returns at its sole discretion with prior approval;


– Wholesalers are not authorised to accept returns of didntknowineedthis.com distributed products.

– If requested by didntknowineedthis.com, a customer should email photographs of damaged product for investigation purposes to contact@didntknowineedthis.com.

– Visible claims should be reported within 3 days of receipt of the product.

– Concealed damages and shortages should be reported within 10 days of delivery.

– Any refunds will be issued at the purchase price paid for the product.

– Where loss, shortage, breakage, leakage, or other damage has occurred in transit, the customer agrees to cooperate fully with didntknowineedthis.com’s effort to establish a claim against the transportation company. Request for credit submitted without appropriate documentation will be denied.


Contact procedures

Please call our FREE PHONE (NZ) 0508 96 33 33 or (AUS) 1800 199 860 to speak to a Didn’t Know I Need This representative or email contact@didntknowineedthis.com.

Please refer to the order number, date of purchase, product bought, your email address and shipping address.



For customers accessing the website in Australia, all prices are in Australian dollars (AUD) and transactions are billed in Australian dollars. For all other customers, prices are stated in New Zealand dollars (NZD) and transactions are billed in New Zealand dollars.